Delivery & Returns Information
We are currently experiencing minor delays with some orders. We appreciate your patience and are working hard to process and deliver all orders as quickly as possible.
Delivery
UK standard delivery (2-3 working days) – FREE
• Free on all orders.
• Orders will be delivered Monday–Saturday (excluding bank and public holidays)
• Orders will be delivered Monday–Saturday (excluding bank and public holidays)
• Orders placed on weekdays before 11am will be dispatched the same day for delivery.
• Orders placed on a Saturday or Sunday will not be processed until the next working day.
How much will delivery cost?
We offer free delivery on all orders.
When can I expect delivery?
You can expect delivery within 2-3 working days Monday to Friday. We use DPD as our delivery partner.
What countries do you deliver to?
We currently deliver to England, Scotland and Wales.
What time do I need to place my order for next day delivery?
Orders placed on weekdays before 11am will be dispatched the same day for delivery.
Orders placed after 11am will be dispatched the following day.
Orders placed on a Saturday or Sunday will not be processed until the next working day.
Any orders placed or due for delivery on a bank holiday will be delivered on the next working day following the bank holiday.
Orders placed after 11am will be dispatched the following day.
Orders placed on a Saturday or Sunday will not be processed until the next working day.
Any orders placed or due for delivery on a bank holiday will be delivered on the next working day following the bank holiday.
How do I change my delivery address?
If you need to change your delivery address, please get in touch by email at support@serenova.co.uk.
Returns
How do I return products?
You have the statutory right to cancel your order after we have accepted it and up to 14 days after receiving it. Please note: This right to cancel does not apply to items that cannot be returned once unsealed because of health protection or hygiene reasons, unless they are faulty.
How do I return products to Serenova?
This is how you return products to Serenova:
- Download the returns form by clicking HERE.
- Send your return by post. We recommend using a recorded or special delivery service to ensure it reaches us safely.
- We will confirm once it has arrived at our head office and will process and issue a refund.
What is the 'Taste Promise'?
We want you to explore our range with confidence and that’s why we created our Taste Promise; if something isn’t to your taste, no worries! You can return it for a full refund within 7 days.
We’re sure you’ll love our products, but if they’re not for you, simply email support@serenova.co.uk and we’ll take care of the rest.
We’re sure you’ll love our products, but if they’re not for you, simply email support@serenova.co.uk and we’ll take care of the rest.
Am I eligible for the 'Taste Promise'?
We believe in what we do and want you to feel great about your choices. Great taste should come with great peace of mind. Our Taste Promise is only available for first-time customers who purchased through a coach or our website.
- Refund requests must be made within 7 days of purchase.
- Only applies to orders up to £100, orders over this amount are non-refundable.
- Refunds will be processed within 7 working days, with an additional 3–5 working days for the funds to reach your account.
- Refund requests must be made within 7 days of purchase.
- Only applies to orders up to £100, orders over this amount are non-refundable.
- Refunds will be processed within 7 working days, with an additional 3–5 working days for the funds to reach your account.